Ways To Convert And Retain Enterprise App Users With Personalization
Application Development
Manju March 4, 2022

Enterprise app customization is no longer a luxury. Users expect information that is tailored to their needs and makes them feel valued and cared for. The major purpose of every enterprise app is to provide the users with a personalized user experience. Push up notifications, discounts, recommendations, special offers and suggestions are all examples of enterprise app personalization that can improve the app’s usability and convenience for users. As a result, there will be increased engagement, greater user retention, and strong brand loyalty.

What Is Enterprise App Personalization?

The technique of customizing an enterprises’ mobile app or web app to meet the demands of specific audiences is known as enterprise app personalization. It makes use of data that is unique to each user in order to provide businesses with precise insights into user behavior and preferences. Enterprises can utilize this information to create high-quality personalized marketing and experiences for their customers through mobile apps. Demographics, interests, location and behaviors are all possible data sources for app personalization. Brands can build stronger relationships with users as a result of this approach, making them feel like valued individuals rather than just users.

What Are The Benefits Of Enterprise App Personalization?

All across the globe, businesses have realized the importance of app personalization. Fast, robust and customized enterprise applications will enable brands to connect with their users, improve user experience, boost engagement and retain customers. Some of the most significant perks of enterprise app personalization are as follows:

  • Higher engagement and conversions

Mobile app personalization is critical for enterprises to thrive and develop a strong relationship with consumers. Apps that provide personalized recommendations and offers make users feel as though they’re conversing with a live agent. Even if they are aware that this isn’t the case, they will feel that the app creators are genuinely concerned about the user experience. As a result, when brands provide what exactly customers want, they will continue to use the app. More leads and sales will follow from this increased degree of interaction.

Also read: 7 Ways Mobile App Paves The Way For Enterprise Digital Transformation 

  • Increased user retention

Always bear in mind that most individuals abandon apps after their first use, so businesses want to make a good first impression on new users. App customization is critical if enterprises want to demonstrate why their app is the best alternative. Personalized apps will deliver a one-of-a-kind experience for consumers, with relevant recommendations, offers, and discounts encouraging them to use the app on a regular basis.

  • Boost in-app purchases

Users are more likely to purchase an in-app item when they receive more personalized notifications, messages, recommendations, as well as customized discounts. People will even purchase in the blink of an eye if they believe the item is exactly what they need. For example, to increase in-app transactions for an eCommerce app, businesses can segment users who added products to their cart but then dropped the purchase plan halfway. Brands can then send these consumers customized push alerts to remind them to return, or announce other offers that may tempt them to return for future purchases. Brands can even connect with customers and boost awareness through personalized stories. 

  • Improves loyalty

Brand loyalty is high for businesses with a tailored mobile application. When a business meets the users individual demands, they reward the brand with loyalty. Customers who are loyal will buy from the same brand again, and will refer to their friends and family. Keep in mind that customers stop purchasing from a business because personalization is inadequate or non-existent. Focusing on app customization is critical if businesses want to retain customers and make them loyal to the brand.

How Can Enterprises Convert And Retain App Users With Personalization?

Enterprise app personalization is no longer a buzzword. Day by day the demand for personalized content is increasing in the digital landscape. Let’s take a look at the top 3 ways to convert and retain enterprise app users with personalization:

  • Enhance user experience with voice search

Voice searches have already been used to ask basic queries, stream music, and obtain live updates on sports, weather, and traffic. Imagine the value it will bring to mobile applications once enterprises use it. Each user’s voice search query might reveal their immediate demands, needs, and preferences. This information can be used to quickly fill product or content recommendations based on partial or full search phrases. Remember, when a user performs more searches, these recommendations get more accurate, allowing them to discover exact products within seconds.

Also read: Leverage Test Automation Services To Fix Product Deployment Challenges 

  • Unlock the potential of predictive recommendations

With increased competition and heavy traffic flow to digital platforms, businesses have a unique opportunity to build better connections with users and drive higher profitability by implementing disruptive technologies such as artificial intelligence. Machine learning and AI-driven apps enable businesses to strategically improve the user experience by leveraging data collected from online traffic and mobile devices. Using predictive analytics, enterprises will be able to spot patterns and provide ideas for more relevant and context-rich ways to engage with the users.

  • Provide tailor made navigation user experience

Enterprises may customize how users explore the mobile app based on their search, browsing, click behavior, and consumption history. Gender, location, time zone, seasons and other factors can be used to tailor banner pictures, graphics, CTAs, trending products, and offers, for attracting the users. It’s also critical for enterprises to use data from the consumers’ most common conversion paths to improve their navigating experience. The more personalized the navigation path, the more likely for users to find what they’re looking for.

Also read: 10 Awesome Mobile App Ideas For 2021 


The demand for enterprise app personalization is increasing day by day. It enables businesses of all sizes to provide users with personalized products and services. Whether you require a new enterprise application or you’re upgrading an existing application, our app design and development consultants can help you. Speak to our experts to know how enterprise app personalization can convert and retain your app users.


Author Bio

Manju is an enthusiastic content writer working at ThinkPalm. She has a keen interest in writing about the latest advancements in technology. Apart from writing, she is a classical dancer, embraces fashion attires, and loves spending time with her pets.