Intelligent Automation: The Powerful Key to Building a Sustainable Business Ecosystem
Artificial Intelligence
Vishnu Narayan March 22, 2023

Intelligent automation is here, and it’s set to transform the business world as we know it.

This technology can revolutionize traditional business models by boosting efficiency, cutting costs, and promoting sustainability.

As robots and AI become more integrated into the workplace, what new opportunities and challenges will emerge, and how will they impact our future of work?

This article will explore the fascinating world of intelligent automation and how it can create a sustainable business ecosystem to help businesses thrive faster. 

Buckle up and get ready to explore the exciting possibilities of this cutting-edge technology.

What Is Intelligent Automation?

Intelligent Automation uses advanced technologies such as Machine Learning, Natural Language Processing, and Process Mining in a connected and adaptable process. 

Also, it can eliminate repetitive tasks, save time, and enhance business operations efficiency. 

Further, using its ability to imitate human thinking processes, such as language recognition and computer vision, the AI-driven system can also perform complex tasks accurately and faster.

Moreover, this powerful technology can greatly help businesses streamline their operations, reduce costs, and improve overall efficiency. 

Data Bridge Market Research shows that the BFSI robotic process automation market was valued at USD 382.58 million in 2021. 

Apart from that, the market is predicted to achieve a value of USD 3,483.74 million by 2029, with a compound annual growth rate (CAGR) of 31.80% between 2022 and 2029.

What are the Three Pillars of Intelligent Automation

Intelligent Automation is a process that involves three key elements: 

Together, these three pillars enable organizations to automate processes, reduce costs, and improve the quality of work. 

Moreover, by leveraging intelligent automation, businesses can stay competitive, enhance customer experience, and drive growth.

Also Read: Understanding The Emergence of Artificial Intelligence in RPA

How Does Intelligent Automation Work?

Intelligent Automation combines different intelligent technologies such as Machine Learning, Deep Learning, Intelligent Character Recognition, Natural Language Processing, Process Mining, and Data Mining into one process. 

This enables automated learning and adaptation across all business activities. By doing so, it reduces time-consuming labour and improves the interface between humans and technology. Applications like chatbots further enhance this interaction. 

Moreover, intelligent automation evolves and learns continuously. This allows it to make accurate predictions and flag potential operational risks and threats. It can also trigger automated remediation and course corrections in a timely manner.

Robotic process automation

What are the business benefits of Intelligent Automation (IA)?

Some of the key benefits of IA for businesses include:

  • Improved efficiency and productivity – IA can handle repetitive, manual tasks, freeing employees to focus on higher-value tasks requiring creativity and decision-making skills.
  • Enhanced accuracy and quality – IA can reduce errors and increase accuracy in tasks that involve complex data analysis and processing.
  • Increased agility and flexibility – IA can adapt to changing business needs and requirements, allowing businesses to respond to market changes and customer needs quickly.
  • Cost savings – IA can reduce operational costs by automating manual tasks and minimizing the need for human intervention.
  • Better customer experiences – IA can improve customer experiences by streamlining processes, reducing wait times, and improving the quality and accuracy of interactions.

Intelligent Automation service through RPA

How is Intelligent Automation different from RPA and Hyper Automation?

Here are the major differences between Intelligent Automation, RPA, and Hyper Automation.

Intelligent Automation

  • Combines RPA with advanced technologies like AI and OCR.
  • Automates complex tasks and decision-making processes.
  • Allows for learning and adaptation over time.
  • Supports end-to-end process automation.
  • Requires collaboration between IT and business functions.


  • Automates rule-based, repetitive tasks.
  • Improves efficiency and reduces errors.
  • It does not require programming skills to implement.
  • Easy to integrate with existing systems.
  • Limited ability to handle unstructured data.

Hyper Automation

  • Combines RPA with AI, machine learning, and other technologies.
  • Enables end-to-end automation of complex processes.
  • Improves decision-making and analytics capabilities.
  • Requires a significant investment in technology and resources.
  • Supports scalability and flexibility in automation initiatives.

How Does AI Contributes In Intelligent Automation?

AI contributes to IA by providing the intelligence needed to automate and optimize business processes. 

It uses machine learning algorithms and natural language processing to understand and analyze large amounts of data and then applies that knowledge to improve and streamline workflows. 

By combining AI with automation technologies, businesses can reduce costs, increase efficiency, and create a more flexible and adaptive operating model.

AI can help IA in many ways. For example, AI can make chatbots that can respond to customer inquiries (24/7) just like a human representative. It can also analyze large amounts of data and find patterns and anomalies, so IA systems can make accurate predictions and prevent issues.

Similarly, machine learning algorithms can analyze large amounts of data and identify patterns and anomalies, enabling IA systems to make accurate predictions and proactively identify and address potential issues.

Also Read: Artificial Intelligence (AI) in Robotic Process Automation (RPA) and Its Business Benefits

Few Use Cases of IA In Different Industries & Business Processes That Are IA Ready

Here are a few examples of the many business processes and industries where IA can be implemented to increase efficiency and productivity.

  1. Finance and Accounting: IA can automate repetitive tasks such as data entry, account reconciliation, and invoice processing, freeing up employees for more value-adding activities.
  2. Human Resources: IA can assist in tasks such as resume screening, employee onboarding, and benefits administration, improving the overall employee experience.
  3. Supply Chain Management: IA can automate tasks such as order processing, inventory management, and logistics optimization, leading to more efficient and cost-effective operations.
  4. Customer Service: IA can handle customer inquiries and support requests through chatbots, improving response times and providing round-the-clock service.
  5. Healthcare: IA can assist in tasks such as medical coding, patient data management, and appointment scheduling, allowing healthcare providers to focus more on patient care.

Final Thoughts

In conclusion, intelligent automation is transforming how businesses operate and creating new opportunities for growth and innovation. By leveraging the power of IA, organisations can streamline their processes. Also, help reduce costs, and achieve greater efficiency, all while creating a sustainable business ecosystem. 

Most Popular Questions

Question: How does intelligent automation help businesses?

Answer: Businesses can lower the risk of transactional errors such as errors in data input by using Intelligent Automation. IPA improves its accuracy over time by learning from the data fed into it. This, in turn, can improve overall data accuracy and enhance data-driven decision-making.

Question: Why is intelligent automation important?

Answer: Intelligent automation tools enable the capture, storage, manipulation, and retrieval of records from unstructured sources, ensuring successful process execution. Digital Workers enhance the efficiency and accuracy of both routine tasks and complex procedures.

Accelerate Your Digital Transformation with ThinkPalm

At ThinkPalm, we offer cutting-edge RPA services and powerful AI services that can help you unlock the full potential of ‘Intelligent Automation’ and take your business to new heights. 

Connect with us today to learn more about how we can help you automate your business processes and help you achieve your goals with ease.

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Author Bio

Vishnu Narayan is a dedicated content writer and a skilled copywriter working at ThinkPalm Technologies. More than a passionate writer, he is a tech enthusiast and an avid reader who seamlessly blends creativity with technical expertise. A wanderer at heart, he tries to roam the world with a heart that longs to watch more sunsets than Netflix!