Mobile Audit, Process Check and Inspection Tool
At ThinkPalm, good is simply not good enough. Excellence is what we strive for and achieve! We are a new age product engineering and software services company focused on Enterprise, Communication and Mobility technologies, through a combination of in-house products, solutions and third party services for our customers.
An ISO 9001:2008 certified custom software development company, ThinkPalm Technologies operates from three global delivery centres in India – Cochin, Thiruvananthapuram and Chennai. We enable our customers across the globe in different domains with unique software products and solutions to manage their businesses efficiently and effectively.
And the world is coming to us!
You may be a small or a big business, operating from a few or several geographical locations, catering to select or several verticals. Our range of software products and solutions would make us the right partner you have been looking for!
Our offerings range from the very latest Android and iPhone mobile applications to product engineering and enterprise application services. We have our finger on the pulse in every area that interests us – Android and iPhone app development, Java software development, Linux software development, ERP software development, network management solutions, device management frameworks, protocol stacks development, firmware development, software testing and validation services and more! We are quick to adapt and innovate according to the emerging trends in the market.
ThinkPalm devised a Call Center Management System for a real estate developer based in Tokyo, Japan for enhanced employee efficiency, productivity and customer satisfaction. ThinkPalm’s technical team worked on-site and left no stone unturned in assessing the capability of the end customer’s existing legacy application to develop a more effective call center management software.
The end customer's legacy call center management system encountered numerous shortcomings, which were degrading the overall operational efficiency and productivity. The ineptness to avoid data redundancy led the call center executives to contact the same customers multiple times, resulting in customer agitation. The system also suffered from significant latency during the extraction of name lists, performed solely during non-business hours.
Name list feature automates various processes such as placing orders for name lists to vendors, importing purchased name lists, extracting customers from name lists and defining the extracted name lists, collating and grouping customers, assigning customers to call center executives and applying inducement breaks against customers.
The solution worked remarkably for the company by establishing a well-defined work flow for the call center executives and easing supervision by managers. The marketers could make or attend calls at their convenience with "Toolbar", place customers in queue, reassign when busy, and categorize them into prospect boxes based on feedback.
An Android/iOS mobile application with web integration, Feedback was developed to administer customer feedback surveys for businesses. The simple UI, scope for customization and graphical reporting make Feedback an ideal app to gain maximum actionable insights.
Mafraq was following the traditional paper-based method of administering customer feedback surveys. This led to increased time and monetary investments and was laborious, considering the need to feed data manually from numerous pages into a database. The hotel lacked a digitized system and aspired to realize the whole process through a custom mobile application.
An Android/iOS mobile application with web integration was developed to present the feedback form in a simple, easy to comprehend user interface. The app's visual appeal was enhanced through emoticons for each sentiment. Both online and offline modes are supported for feedback execution.
Feedback mobile application overcomes the cost and time limitations associated with customer feedback surveys. Respondents can take the survey as per their inconvenience, anytime, anywhere! The app minimizes the manual labour involved in conducting customer surveys by automating the whole process. The app offers the flexibility to include drop-down boxes, star-rating controls, interactive slider controls, images and more, depending on the client requirements.
Avishkar, the network device management framework from ThinkPalm, is an intuitive solution aimed at managing network switching equipments. The network device configuration management framework offers network administrators the liberty to choose from various user interfaces like WebUI, CLI, SNMP and NetConf.
The framework is focused on developers involved in network interface coding like CLI implementation, SNMP or web support for a new protocol/ feature added to network devices. Network admins often demand a system that supports the seamless extension of an existing management system or the implementation of a new one, depending on client requirements.
The unparalleled solution is capable of easily incorporating with or extending an existing management system and boasts of an easy-to-use interface (CLI with SSH/Telnet support, WebUI, SNMP, NetConf). Source codes are generated automatically for the engines and agents. The easy addition of new user interfaces and L2 protocols with minimal overhead makes Avishkar a cut above the rest.
Avishkar is the go-to solution for all network managers who aspire to reduce the development time through an inexpensive, flexible, easily extendable and developer friendly interface. The single data storage employed facilitates quick and reliable access to data.
Working with ThinkPalm, Edgewater exceeded its expectations in establishing offshore development and test teams. ThinkPalm and its management primarily place high value in the success of our business. To that end, they continuously strive to ensure quality, cost, innovation and schedule needs for our success are met.
To align skill set and experience for specialized projects, they expertly recruited, staffed up, and when necessary, replaced team members. For compliance of our agile development processes and service levels, ThinkPalm adapted and delivered highly productive round-the-clock development and test teams. Within 2 years of engagement, ThinkPalm became my highly trusted partner in augmenting and scaling local development and test teams.
We are working with ThinkPalm as an offshore subcontractor since its establishment in 2010. They have performed many development projects for us during these years, both Turnkey and Time & Material based. Their working methods and attitude can be characterized by the following:
We view ThinkPalm as a trusted partner for augmenting our development and testing capacities as needed.
“ThinkPalm is a great team to work with. They go over and beyond to work with me to deliver a quality product. I highly recommend them for mobile application development work.”
“During the several years of cooperation , RAD Data Communications and ThinkPalm created a common language of understanding. ThinkPalm learned how to fulfill our needs , both in the technical and the human levels. The nice thing about the relationship was that the path from the presented need to the required solution was always short and pleasant and the deliveries were always at the highest levels.
In summary , a serious and talented group of people that knows what accountability and professionalism words means”