Why AIOps is a Crucial Driving Force in Digital Transformation
DevOps
Vishnu Narayan January 24, 2023

What’s Ahead

  • What is AIOps?
  • How Does AIOps Work?
  • What are the business benefits of AIOps?
  • Using AIOps to Drive Digital Transformation

AIOps helps reduce the complexity of business operations and drive digital transformation, but it offers numerous other advantages for your business. Let’s discover the benefits of AIOps that can help your organization’s digital transformation journey. 

In this blog, we will also discuss why AIOps is a crucial driving force in digital transformation, its business benefits, and how businesses can use it to their advantage for a successful digital transformation journey.

What is AIOps?

AIOps is (a term coined by Gartner) that combines big data and machine learning capabilities to support all key IT operations functions through scalable analysis of the ever-increasing volume, variety, and velocity of IT-generated data.

It can improve a wide range of IT operations processes and tasks, including performance analysis, anomaly detection, event correlation and analysis, IT service management, and automation.

The platform also supports the simultaneous use of multiple data sources, data collection methods, and analysis and presentation methods. Data analytics, DevOps, machine learning (ML), and artificial intelligence (AI) are all part of AIOps (AI). 

This platform plays a crucial role in leveraging digital technology, from breaking down data silos to ensuring data and information are widely accessible across the enterprise. It is also crucial to accelerating an organization’s digital transformation (DX).

Also Read: AI-driven Digital Transformation: Key to Sustainability & Growth

How Does AIOps Work?

Let’s look at a scenario to understand how AIOps works. 

In today’s highly complex systems, unknown unknowns (unfathomable uncertainty) and noise (unstructured or corrupt data) are the primary problems. Moreover, today developers and engineers are flooded with alerts over alerts. They sometimes need more capacity (or mental energy) to investigate and follow up on every report. Due to this, crucial alerts are often muted or ignored.

Thus, relying on one person or a small team who has been with the company for over 20 years or more to separate harmless glitches from high-priority alerts is not a long-term solution. But AIOps could be.

AIOps is a brand-new category of tools that bring the benefits of AI and Machine Learning to telemetry data (the automatic measurement and wireless transmission of data from remote sources). The goal is to help teams assess and react to their data faster and reduce manual work. 

In short, AIOps works by providing insights and enriching data. It does not replace the developer’s role. Instead, it offers fast support that allows for better observability. Ultimately, this leads to a perfect end product.

Also Read: What is NetOps & How Can NetOps Be a Bridge To AIOps?

What are the business benefits of AIOps?

Of all the benefits of AIOps, the ultimate benefit is its business value.

By automatically collecting, analyzing, and executing responses to problems, AIOps help organizations reduce overall complexity. But AIOps also improves the metrics that matter for profits. For example: 

Increased IT staff efficiency: A single source of analytics truth and better visibility into system health will enable the IT teams to collaborate more effectively. More reliable contextual analytics enable teams to make better decisions, take more decisive action, and automate more functions. With better data intelligence throughout the software development lifecycle, individuals in every role can exercise more autonomy and experience greater job satisfaction.

The ability to prevent outages: By automating incident detection and response, teams can significantly reduce MTTR, which improves uptime. But a modern approach to AIOps can identify and resolve issues before they become failures. Such an approach can perform automated business impact analysis to prioritize the most important issues for the business. This allows teams to work smarter, not harder.

Improved User Experiences: The bottom line for any business is a better user experience. Increased system reliability and availability improve the user experience. However, a modern approach to AIOps provides real-time insights into digital experiences related to what users are trying to achieve. An AIOps platform that visually renders user sessions to see specific pain points allows teams to optimize user journeys better.

The highest ROI on all hybrid cloud technologies: As cloud computing technologies evolve, organizations use more tools and open-source solutions to solve specific problems and deliver specific benefits. A platform approach to AIOps provides observability and automated analysis of all these technologies, allowing teams to optimize results. With better observability and contextual analytics, teams can maximize return on investment (ROI) across all hybrid cloud technologies.

Automate business process with AI

Using AIOps to Drive Digital Transformation

AIOps is a journey, not a destination, and it’s a transformative technology. An initial successful implementation can support your digital transformation initiatives and improve IT operations.

AIOps is one of the technologies that IT organizations need to adapt to keep up with the ever-increasing customer demand required by today’s digital businesses. Businesses can only provide digital experiences on the front end by digitally transforming the back end. 

AIOps will make it easier to manage complex distributed environments by enabling IT operations to strategically orchestrate infrastructure, applications, and services across hybrid cloud ecosystems to meet the business’s and its client’s demands.

The moral of the story: using AIOps to drive digital transformation will be a wise business decision.

It operation and digital transformation

Most Popular Questions 

Question: What role does AIOps play in digital transformation?

Answer: AIOps offers a practical means of putting the hype surrounding AI and big data into practice. AIOps is a way to scale your IT operations to meet future challenges, making digital transformation a strategic enabler of business growth. This can include operations streamlining, productivity gains, and security improvements.

Question: Why are AIOps important?

Answer: It gathers and examines data to make sophisticated automated decisions. Using this data, it can forecast likely future events that might impact availability and performance and even proactively fix them before they become a problem.

Question: How is AIOps transforming the future of IT operations?

Answer: Streamlining IT operations contributes to the ease and reduction of effort in business processes. It has a bright future because it will greatly reduce the cost of running an IT operation and unlock a wealth of previously untapped data as technology becomes more human.

Question: What is the future of AIOps?

Answer: According to market research firm Gartner, the AIOps market will grow by 15% annually through 2025, reaching a market value of $3.4 billion.

Bottomline

In summary, AIOps is a transformative technology that accelerates and improves the digital transformation journey’s efficiency. Organizations must view it as a journey rather than a destination and make continuous improvements to succeed. With proper implementation, AIOps can significantly improve digital transformation initiatives and make the digital transformation journey successful.

If you need assistance with your AIOps journey, please fill out our form to get connected with an expert. We are delighted to discuss how we can help you.

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Author Bio

Vishnu Narayan is a content writer working at ThinkPalm Technologies. He is a passionate writer, a tech enthusiast, and an avid reader who tries to tour the globe with a heart that longs to see more sunsets than Netflix!