Have you ever wondered how your favorite apps and software products keep getting better with new features and updates? It’s all thanks to a process called sustenance engineering.
This involves using new-age product engineering techniques like design thinking and DevOps to improve mature product lines, reduce maintenance costs, and keep customers happy.
At present, we at ThinkPalm help organizations sustain their software products by providing technology expertise, process improvement and necessary tools.
So next time you use your favorite application or software, think about the hard work behind the scenes that goes into sustaining it.
Sustenance engineering, or product sustenance engineering, is a vital component of software product development.
In simpler terms, sustenance engineering is the process of maintaining and improving the functionality, reliability, and safety of a product or system throughout its entire lifecycle.
Moreover, it is a continuous process that ensures the proper functioning of a product and enhances its lifespan by providing updates and maintenance.
It involves optimizing maintenance strategies, identifying and resolving potential issues, and continuously improving the product or system to meet the changing needs of customers and the marketplace.
The goal of sustenance engineering is to ensure that a product or system remains efficient and effective over the long term.
This involves not only fixing problems as they arise but also proactively identifying potential issues before they become major problems.
As technology keeps changing fast, products don’t last long in the market. Companies have to keep making new products, but it’s important also to take care of the older ones. That’s where sustenance engineering comes in.
It helps maintain and improve older products while keeping costs low and making sure customers are happy. Moreover, this makes it easier and faster to put the product out in the market.
So, it’s important for companies to use sustenance engineering to keep their products going for a long time and make more money.
At ThinkPalm, we offer a sustenance engineering solution that helps customers maintain their software products and platforms efficiently and cost-effectively. With our broad expertise in diverse technologies and our strong quality engineering teams working in Distributed Agile, we provide a comprehensive sustenance model.
Our team is responsible for efficiently managing the codebase, implementing necessary code changes, and delivering robust solutions to address application bugs. We ensure thorough testing to maintain the quality and reliability of the software. Our goal is to deliver high-quality solutions in a timely and cost-effective manner continually.
Moreover, our sustenance engineering offering includes supporting previous product versions, so our customers can focus on the strategy and directions for future releases. We have a deep understanding of product architecture and development expertise, which enables us to recreate user problems and fix issues as part of our engagement.
We also perform appropriate regression tests on existing functionality, Performance, Scalability, system testing and vulnerability space to ensure that the rest of the features still work as desired. In the case of a security bug or vulnerability, we conduct a security test to ensure that the fix does not create a new vulnerability.
Technical support is essential for ensuring good quality of service and directly impacts customer experience. In ThinkPalm, we believe that software testing teams can provide valuable know-how about new features and changes to customer support teams.
Our software testing and customer support team members are rotated periodically to understand better the customer’s point of view and product enhancements. This allows us to efficiently support our client’s customers and promptly address their concerns.
At ThinkPalm, our Testing as a Service (TaaS) BU is a software testing-focused organization. Many of our clients expect us to provide assistance in their customer support activities because our team understands their product inside out.
To manage multiple-release branch testing, we create and manage multiple test beds with adequate infrastructure support using dynamic reservation and allocation methods. Train triggers are initiated through the Jenkins tool as a Serial or Parallel execution.
We monitor train run activities using the Watchmen Execution Dashboard, which depicts the Branch, Train Type, and Product Area wise results with accurate data on Total TCs, Coverage % and Pass %. We measure the overall quality of train runs with a score of 100% Coverage and 95% Pass rate.
Train execution runs data, bugs, infrastructure issues, etc., are captured as part of the Confluence page for every training run and reported to the client on a day-to-day basis.
ThinkPalm monitors client support metrics in JIRA dashboards to ensure efficient customer support activities. These metrics include:
This dashboard shows the severity-wise distribution of open bugs for each release branch.
This index tracks the ratio of valid vs invalid bugs and invalid bug classification based on resolution type for each release.
This widget tracks the number of tickets created without triage information in a weekly and monthly trend.
This dashboard tracks the number of open tickets and tickets by age and also tracks the flaky tickets.
This metric tracks the ratio of tickets created to tickets resolved and open tickets shown by age.
This metric tracks the MTTR for stories and bugs in a monthly trend.
ThinkPalm provides periodic reports to the client with the above statistics.
Key Performance Indicators (KPIs) are monitored to ensure that ThinkPalm’s performance matches industry standards. KPIs include:
Moreover, our solutions seamlessly integrate with existing defect resolution systems, helping to reduce the time to market and overall maintenance costs of these products.
At ThinkPalm, we specialize in sustenance engineering solutions, providing organizations with constant product upgrades and maintenance.
Moreover, our team of quality engineering experts follows best practices in distributed Agile and mature processes, such as sprint planning, daily stand-ups, bug triage meetings, and retrospection meetings, to ensure quality and timely delivery.
Contact our experts today to learn more about our sustenance engineering solutions and how we can help keep your products updated and maintained.