When a leading telecom equipment vendor client encountered crucial challenges in optimizing the Session Border Controller (SBC) product lines, they approached ThinkPalm technologies to resolve them.
Business Challenges
The client faced several challenges which directly impacted their performance. Let’s list down the most critical challenges they wanted ThinkPalm to address with their advanced software expertise in the telecom landscape.
The Need to Adhere to Evolving Protocols
The company required easy adaptability to the ever-evolving protocols and standards in the telecommunication sector.
Complicated Network Environment
They wanted to address the complexities of diverse telecom networks and ensure the comprehensive integration of several systems.
Performance and Scalability Issues
The company must adhere to the ever-increasing demand for modern-day communication networks alongside performance optimization and scalability.
Solutions Offered by ThinkPalm
As a trusted advisor, ThinkPalm assumed a vital role in addressing the client’s challenges. ThinkPalm’s experts worked as an extended arm of an R&D team and offered a plethora of strategic software solutions tailor-made to meet their specific needs. ThinkPalm delivered a wide range of functionalities for their Session Border Controller series products based on the Session Initiation Protocol for SBC improvements. It broadly covered:
Back-To-Back User Agent (B2BUA) Support
ThinkPalm Implemented solid B2BUA functionality to facilitate endless interoperability between several telecommunication systems.
WAN Link Redundancy
Ensured network resilience and reduced downtime through redundant WAN links.
SIP Server Redundancy
We offered high availability alongside fault tolerance for SIP servers.
Multi-WAN VLAN
Supported multiple VLANs on the WAN side of the network for improved flexibility.
BGP/OSPF Support
Implemented the most advanced routing protocols for better management of the network.
IPSec Support
Secured data transmission with IPsec encryption.
Stateful SIP Transfer
We enabled the endless transfer of ongoing sessions between several servers.
TLS/SRTP
Also, implemented encryption protocols for safe video and voice communications.
Skype/Teams Support
Integrated with the standard communication platforms for improved interoperability.
Benefits and Results
As a result of SBC enhancements, ThinkPalm has brought in several advantages for the client, such as:
Improved SBC Product Lines
Incorporated advanced features and functionalities in the client’s SBC series products.
Optimized Network Performance
ThinkPalm’s software development solutions helped the client improve scalability and reliability, which further enhanced the overall performance of SBC product lines.
Rapid Deployment of New Features
With the help of SBC enhancements made by ThinkPalm’s team of software development experts, the client was able to deploy new features rapidly.
Conclusion
The right remedies at the right time from ThinkPalm using its unmatched software development expertise, facilitated the telecom equipment giant in delivering optimized services. The fixes from ThinkPalm helped the client offer superior features and capabilities through advanced SBC product lines and maintained its competitive position intact in markets around the globe.
