Our client, one of the largest network connectivity solution providers in the world, felt that automating the network transaction management process for buyers and sellers was a necessity. They collaborated with ThinkPalm to develop an Intelligent Order Management System, a platform that completely reimagined the selling and purchasing of connectivity services by incorporating automation and location intelligence. It is a premium SaaS platform that minimizes human intervention and automates crucial procedures by facilitating effective communication between network buyers and sellers. The system also enables its users to handle connectivity transactions with increased speed, accuracy, and efficiency.
Key Features & Capabilities
Account Management:
- Easy account creation through integration with external systems.
- Advanced role management, including MasterAdmin creation for effective user access control.
User Roles & Pre-order Capabilities:
- Custom roles tailored for buyers and sellers, with permissions to manage orders effortlessly.
- A robust pre-order creation system allows smooth initiation of transactions before formal order placement.
Order Management:
- Features for listing, sharing, filtering, and archiving orders, ensuring all transactions are organized.
- Switchable views for both buyers and sellers, providing transparency in managing orders.
- Real-time notifications to keep stakeholders informed of key developments.
- An activity tab to manage attachments such as contracts, agreements, and invoices, with full functionality for adding, deleting, and downloading files.
- A Commercials Tab to manage financials and contractual terms.
Order Flow Automation:
- Support for multiple orders within a single payload, enhancing efficiency in handling bulk transactions.
- Automated stage flows for orders, ensuring seamless transitions through each step of the process.
Scalability & Security:
- The platform is powered by cutting-edge technologies to ensure scalability, speed, and security for its users.
- Key integrations with cloud and identity management systems, offering both performance and security.
- Monitoring and resilience tools provide real-time tracking and support to maintain platform uptime and reliability.
Technologies Used
Core Tech Stack:
Cloud & Infrastructure:
- Azure Kubernetes Service (AKS)
Security & Authentication:
Logging & Monitoring:
Impact
The client was able to automate transaction management procedures by collaborating with ThinkPalm to implement an intelligent order management system. This platform has significantly reduced the need for human intervention, greatly improved order handling accuracy, and provided an overall very rich user experience.
