The government of one of the fastest growing economies in the GCC envisioned to ingrain mobile apps into the daily lives of its citizens by making government services readily accessible for the public, round-the-clock, throughout the year! To take this goal to fruition, ThinkPalm developed a web-based mobile e-service application to access the services offered by a regulatory arm of the government through mobile devices, enabling easy access and time saving.

Business Need

The process was initially operational in FnP system. The venture was embarked on to facilitate the availability of smart services offered by the accounts and infrastructure design related departments of the regulatory arm, on mobile. Commercial services such as Prepaid Account Balance Enquiry, Payment Advice Status Enquiry, Settle Payment Advice using Prepaid Account together with services Meeting Request and Service Status Enquiry for the infrastructure design department were to be made accessible through iOS, Android and Windows mobile phones and devices.