Client Success Story: Discover How ThinkPalm Enhanced Global Connectivity for a Leading Data Communication Company
Our client, a leading data communication company known for designing and manufacturing advanced cellular backhaul equipments, sought to maintain a competitive edge in the global market. Although they have a capable in-house team, they needed a reliable partner to offload their peripheral development efforts to focus on their new product development efforts. This would allow their in-house team to focus on innovating new products.
Business Challenge:
As the company continued to expand their product offerings, they needed a trusted partner to assist with the development and design of advanced cellular backhaul equipment. This partnership would enable their in-house team to dedicate more time to developing new products and managing other strategic activities while ensuring continuous evolution and high standards of quality in their existing networking solutions.
Solution Provided:
Since 2011, the company has been in a strategic partnership with ThinkPalm Technologies. This collaboration has been instrumental in driving the development and sustenance of the client’s innovative networking solutions. ThinkPalm supported them in all associated peripheral activities, providing comprehensive development and support services. We delivered them a wide array of services, including:
- Protocol Development and Porting: Multiple protocols were developed and ported for the client, ensuring seamless integration with their networking gear.
- SFP Sustenance and Product Testing: The quality and reliability of the client’s SFP products were ensured through rigorous testing and sustenance engineering.
- NMS Development and Testing: A Network Management System (NMS) was developed and tested, allowing for efficient network monitoring and management.
- Development of SD-WAN Product: A cutting-edge SD-WAN product was developed for the client, enhancing their product portfolio.
- VCPE Enhancements: The features of VCPE (Virtual Customer Premises Equipment) were developed to improve network performance, flexibility, and security.
- Stress Testing: Stress testing was conducted on the client’s product to ensure its reliability and performance under extreme conditions.
Timeline and Key Milestones:
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2011: The partnership began with a team of 3, focusing on protocol development and porting.
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2013: The team expanded to 11, adding CLI/DB development and NMS support.
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2017: With a team of 14, stress testing for the ETX-5 series was introduced, and protocol development continued.
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2019: The team grew to 23, achieving co-development of SD-WAN product and white box product features.
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2024 (Ongoing): The current team of 24 continues to work on protocol development, SFP sustenance, and vCPE enhancements support.
Results:
The enduring partnership between the Company and ThinkPalm has yielded significant benefits:
- Enhanced Product Longevity: Continuous sustenance engineering has ensured the client’s products remain competitive and reliable.
- Advanced Networking Technologies: Ongoing development has led to the successful implementation of cutting-edge solutions like SD-WAN.
- Robust Network Management: The company’s management system has been consistently refined and enhanced, providing customers with a reliable management tool.
- Scalable Engineering Support: ThinkPalm’s scalable teams have adapted to the client’s evolving needs, ensuring timely delivery of services.
Conclusion:
The long-term partnership with ThinkPalm has been pivotal in helping our client maintain its leadership in the networking industry. Moreover, through dedicated engineering support and continuous innovation, the client has been able to meet the demands of a rapidly changing market. On top of all, ThinkPalm remains a strong and trusted partner, committed to driving the client’s success in the years to come.