Our client, a well-known AI-powered talent Intelligence solutions provider, set out to develop software that would transform talent acquisition and management. Despite their efforts, they had a hard time maintaining quality standards and smoothly rolling out updates due to significant challenges in web application testing. ThinkPalm stepped in with a team of more than 15 dedicated QA engineers to help them resolve this issue. We collaborated to automate and improve their testing procedures, resulting in faster release cycles and consistent quality. 

Key Challenges 

• There was a bottleneck in the client’s testing process due to the ineffective use of Asana for task management. 

• Manual execution of daily sanity checks, PR tests, and feature tests was time-consuming and prone to human error.

• In order to meet tight deadlines, the QA team had to validate and certify each build on the client’s platform every day. 

• Accessibility issues hindered some users from fully engaging with the product, creating usability gaps that needed attention.

• In addition, translation issues also hampered the product’s global expansion, as manual testing struggled to ensure accurate language adaptation across various regions. 

• After implementation, customers reported UAT bugs because there was no pre-UAT phase to identify these problems prior to release. 

Solution Offered 

We provided them with a tailored solution to address these pressing issues, focusing on automation and process improvement: