• Network Management – Monitoring, configuration and maintenance of customer systems/networks.

• Technical Support – Troubleshooting and resolving customer issues and providing general assistance and advice.

• Incident/Problem Management – Tracking issues via ticketing system, keeping all parties updated with progress, and ownership of faults through to resolution, and ensuring that all customer SLAs are adhered to.

• Escalation – Raising issues to both internal teams and external suppliers as required.

• Supplier Management – Ensuring that suppliers are providing adequate support and adhering to their SLAs and escalating as and when required.

• Proactive Management – Undertaking analysis of system activity/performance to spot potential problems and either act or escalate as appropriate.

• Continuous Improvement – Keeping up to date with new product information and process changes, and contributing to knowledge base and tools via development of new/updated documentation or software

• Documentation – Generate clear and concise documentation in the form of configuration records, Standard Operating Procedures, case notes, technical tips, etc.

• Communication – Be the first interface towards customer through professional and effective communication. Key Skills Required :

• Familiarity with Linux/Unix systems and infrastructure management.

• Proficiency in using Docker for containerization, which helps in creating, deploying, and managing applications in a consistent environment.

• Strong skills in Linux system administration, including managing servers, troubleshooting issues, and optimizing performance.

• proficient in use of command line interface.

• Strong knowledge/understanding of internet protocols and standards

• Knowledge / understanding in Virtualization [VMware )

• Proficient in network connectivity troubleshooting, Operations and Hardware.