Transforming Infrastructure Management for one of the world’s Leading Telecom Service Providers

Our client, one of the world’s leading telecom service providers, faced challenges managing its widespread infrastructure and a few other considerable challenges, including limited real-time visibility, manual processes, human error, theft risks, and reactive maintenance practices.

To overcome these hurdles, they turned to ThinkPalm’s NetvirE, a cloud-native, low code, configurable IIoT platform that delivers real-time asset monitoring, asset tracking, activity detection, and proactive management of assets.

Key challenges

Lack of Real-time Visibility: Traditional manual monitoring methods made it difficult to gain instant insights into infrastructure performance. This delay in detecting potential issues led to prolonged response times, increasing the risk of critical failures and operational inefficiencies.

Manual Processes: In the absence of automation, core business operations depended heavily on manual intervention. This not only slowed down workflows but also heightened the likelihood of errors, inefficiencies, and inconsistencies, ultimately affecting productivity and service quality.

Human Errors and Theft: The inability to track resources effectively resulted in ongoing issues such as fuel theft, mismanagement of assets, and operational discrepancies caused by human errors. Without a proper system in place, preventing these losses remained a persistent challenge.

Reactive Maintenance: The lack of a predictive maintenance framework meant that businesses could only address equipment failures after they occurred. This reactive approach led to unplanned downtimes, costly emergency repairs, and disruptions in daily operations.

Compliance Issues: Ensuring regulatory compliance was a significant challenge due to the absence of real-time monitoring and automated reporting. Organizations struggled to meet industry standards, maintain audit trails, and generate timely compliance reports, leading to potential legal and financial risks.

The solution – NetvirE

To address these challenges, ThinkPalm introduced NetvirE, an IoT-enabled infrastructure management solution engineered for the ever-evolving telecom industry. Key components of the solution included:

NetvirE edge gateway integration: Data was collected directly from MSC sites using an IoT gateway. This facilitated seamless real-time data transmission from various telecom assets.

Sensor deployment: Sensors were introduced to monitor key parameters like temperature, power, oil levels, and more.

NetvirE cloud platform: The platform was deployed in the client’s data center, offering centralized control over all sites for enhanced visibility and management.

Solution overview

NetvirE provided one of the world’s leading telecom providers with a scalable solution that centralized infrastructure monitoring and introduced automation across operations:

Real-time visibility: With NetvirE’s centralized dashboard, the client gained global visibility across all sites. The system tracked critical metrics, including alarms, power status, scheduled maintenance, and space availability.

Digital twin technology: Using digital twins, they replicated each site’s layout digitally, enabling granular visibility into rack space, device positioning, and space utilization.

Power and fuel monitoring: NetvirE enabled the monitoring of diesel generators, including fuel levels and usage history, with AI-driven theft detection and predictive analytics for proactive resource management.

Live streaming and AI-powered video processing: Live camera streams, integrated with AI, helped trigger alarms and prevent operational anomalies. These features enhanced security and compliance monitoring.

Health monitoring of IoT gateways: Real-time health statistics of IoT gateways, such as memory and CPU usage, ensured uninterrupted operations.

Customizable dashboards: Custom dashboards were configured for specific assets, activities, and incidents, providing personalized monitoring.

Maintenance and incident management: NetvirE’s dedicated dashboards allowed them to schedule maintenance, monitor incidents, and maintain comprehensive audit trails for regulatory compliance.

Role-based access: The platform provided role-based access to the leading provider’s team, ensuring secure management and control across operations.

How NetvirE made a difference

Global infrastructure visibility: The solution provided a high-level view of sites globally, allowing users to drill down into specific assets and receive detailed updates on site conditions.

Real-time monitoring: Real-time monitoring of assets, including racks, power supply units, and sensors, gives users immediate access to critical data such as temperature, power status, fuel levels, fuel usage, and alarms.

Space utilization: Floor views and rack-level details enabled the maximization of space utilization, tracking free and occupied slots, and planning new deployments effectively.

Proactive maintenance: Predictive maintenance capabilities allowed for proactive equipment maintenance, which reduced downtime and operational risks.

Fuel and power management: AI-driven predictions managed fuel levels and detected theft, while real-time power capacity calculations prevented potential power failures.

Alarms and notifications: Customizable alarm rules ensured that anomalies were detected immediately, triggering alarms and generating tickets for swift resolution.

Automatic report generation: To provide a thorough understanding of operating parameters, automated daily, weekly, and monthly reports were delivered. These reports included Power Usage Effectiveness (PUE), Consumption Per Hour (CPH), Units Per Liter (UPL), and Alarm summaries.

Incident reporting: The platform facilitated the tracking and reporting of incidents, such as water leaks and unattended equipment, granting comprehensive control over site management.

Results

Downtime dropped by 50% as predictive maintenance helped address equipment issues before they turned critical.

Operational efficiency improved by 30% with automation replacing manual tasks, reducing errors, and speeding up workflows.

Security got a major boost with AI-powered video analysis and real-time alerts, minimizing theft and unauthorized access.

Staying compliant became effortless with automated reporting, making audits smoother and ensuring industry standards were met.

Conclusion

The deployment of NetvirE has revolutionized our valued client, one of the world’s leading telecom providers, in infrastructure management, transforming a traditionally manual, reactive process into a highly automated, intelligent system.

The advanced features of NetvirE, including real-time visibility, predictive maintenance, AI-driven monitoring, and customizable dashboards, have not only enhanced operational efficiency but also improved the client’s asset management across its global MSC sites.

This case study highlights how IoT-enabled solutions like NetvirE can set new industry standards for remote telecom infrastructure management, paving the way for more connected and secure operations in the future.