Ship management runs on procurement. Every vessel needs spares, stores, and services. And each of these needs start as a purchase requisition that moves through sourcing, approval, ordering, delivery, and invoice matching, without missing a PMS deadline or breaking a class requirement.
For most ship managers, that workflow still runs through a patchwork of email threads, ERP screens, vendor portals, and Excel trackers. A Technical Superintendent (TSI) responsible for a handful of vessels can generate hundreds of procurement events a month, and the bulk of that work is repetitive: the same parts, the same vendors, the same ports, handled manually every time.
ThinkPalm developed an Agentic AI-powered Procurement-to-Pay solution for a leading global ship management group, managing procurement across a fleet of 700+ vessels, set out to change that. We helped the operator automate routine procure-to-pay activities with Agentic AI, while maintaining human oversight for critical decisions.
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