System Administrator

Posted 9 months ago

Job Description

  • Support the IT Infrastructure (Computer, Server, Network etc )
  • Be responsible for queue monitoring and acknowledging tickets.
  • Ensure prompt & professional response to all incident tickets
  • Manage escalations as per Standard Operating Procedures
  • Closely monitor and meet ticket SLA targets
  • Assign Tickets to engineers and ensure the tickets are completed in time.
  • Ensure all Monitoring systems are working and any alerts from the system are taken care off.
  • Prepare daily, monthly reports to be shared with Management.
  • Ensure all daily, weekly, monthly maintenance activity are done
  • Provide root cause analysis of high priority incidents and recurring issues.
  • Maintain Bio Matric System, CCTV, NVR, EPABX, Printers, MFD s, Online UPS.
  • Planning and recommending improvements in server security configurations and overall system and network security
  • Maintains system compliance with information security policies
  • Interact with subordinate supervisors, customers, and/or functional peer group managers 
  • Vendor coordination for H/W related issues.
  • Escalation to vendor for incidents and track till resolution

Experience

  • Minimum 5+ years of experience in Windows and Networking  Infrastructure
  • Install, configure, tune, maintain, and monitor Windows 2008/20012/2016 Enterprise server
  • Group Policy design and configuration (Server 2008R2, 2012R2, 2016, 2019)
  • Working with File Servers, FTP, IIS Servers
  • Hands on typical Linux flavours such as RHEL, Centos, Ubuntu
  • Experience in VMware Exsi , KVM and Hyper-V
  • Experience in  Firewall, Switches and other networking components
  • Managing server Backup/Restore
  • Asset Management
  • Maintaining Bio Matric System, CCTV, NVR, EPABX, Printers, MFD s, Online UPS
  • Microsoft/CCNA Certification  
  • Should possess good oral and written communication skills.

Additional Expereince

  • Experience with AWS /Azure
  • Proficiency in monitoring tools like nagios and  icinga2
  • Proficiency in PowerShell scripting / Perl Scripting
  • Knowledge of ITSM/ISO 9001/ISO27001  frameworks  
  • Cloud/ Security  certification

Work Location : Trivandrum

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